Frequently asked Questions
What measures do you have in place regarding the Covid virus?
Hands are washed / sanitised before arranging / wrapping / delivering orders
When delivering orders a clean mask is worn
Flowers will be placed at the front door or other safe place for contactless delivery.
When possible recipients will be phoned / texted to notify of the delivery
If this is not possible or there is no response the door will be knocked / bell rung to notify the recipient of the delivery..
A minimum distance of 1.5m from recipient will be maintained.
For recipients that are elderly / disabled where it is not possible for the m to retrieve the delivery the flowers will be handed to them.
Where do the flowers come from?
We grow our own flowers and also source flowers from other local growers.
Do you do custom arrangements?
Yes we do. We can custom make a garden style bouquet in a size and colour palette of your choice using seasonal flowers but we may need a bit of notice. Ring or message us to discuss your requirements.
How do you wrap your bouquets?
Our bouquets are finished simply with brown craft paper and tied with string or raffia. We wet pack our bouquets with damp paper inside a biodegradable bag to provide a water source during transport, and include flower food. A complementary card is provided to convey your message when gifting.
Do your flowers come in vases?
Unless specified our standard products do not include a vase.
How long will the flowers last?
Typically flowers will last a week if the water is changed regularly and the stems trimmed. Some flowers will last longer than others. To maximise the life of your flowers, display in a cool place out of sunlight and drafts.
ORDER AND PAYMENT
How do I order?
Go to our online store and select the item and size you require and add it to the cart. At the checkout use the message box to include colour preference and a message to be included with your flowers.
What if I make a mistake with my order?
Ring us on 0418451778 or email at firstname.lastname@example.org ASAP. Quote your order number and delivery date so we can rectify the order for you.
DELIVERY AND COLLECTION
Are flower deliveries available every day?
Currently we deliver Monday to Saturday. Leading up to special occasions such as Christmas, Valentines day, Mothers day and Fathers day we may also schedule a Sunday delivery. Additional information about delivery can be viewed in section 2.5 of the terms and conditions.
If you have a special delivery requirement we are happy to discuss your needs. Ring us on 0418451778 or email at email@example.com
How much is the delivery charge?
For local delivery there is $10 delivery charge. Other locations may incur and additional fee which will be applied at the checkout. Re-delivery or redirection will incur an additional minimum fee of $15.
Do the team deliver my flowers?
We will either deliver the flowers ourselves or engage a trusted external courier to deliver your flowers.
What if my recipient is unable to receive the delivery?
If no one is available to receive the delivery, the courier will leave the delivery in a protected location if it is safe to do so and weather permitting. If the weather is unfavorable or the courier deems it unsafe the delivery will not be made. Re-delivery or redirection will incur an additional minimum fee of $15.
Do you sell wholesale?Yes we sell wholesale to florists and floral designers. Please contact us via our contact page.